High priorityAutomated checkVerified by a person
The phone number is hard to find on a phone
- What we observed
- The phone number only appears in small text at the very top of the page.
- Evidence
- Seen on the home page at phone width; the number is in 12px text in the top bar. Confidence: high.
- Why it matters
- Someone with a broken furnace can't call you without hunting for the number.
- What we would do
- A tap-to-call button in the header and beside the main heading on phones.
Medium priorityReviewer judgmentVerified by a person
Services are listed without any detail
- What we observed
- Services are listed as Heating, Cooling, Plumbing and Other, with no detail.
- Evidence
- The services menu has four entries and no service pages. Confidence: medium.
- Why it matters
- Visitors can't tell whether you do the job they need before they call.
- What we would do
- One short page per service that says what is included and how to book it.
Medium priorityAutomated checkVerified by a person
A large photo loads before any text
- What we observed
- The home page photo is a 3.1 MB file that loads before any text appears.
- Evidence
- The home page image is 3.1 MB, measured in one test run. Confidence: low.
- Why it matters
- On a phone connection the page is blank for longer than it needs to be.
- What we would do
- A correctly sized image, loaded after the heading and the contact button.